Dr. Eduardo Salas of Rice University and his team conducted a study to evaluate collaboration between field operators and console operators. In order to conduct his study he visited three member company locations and observed how the operators interacted, identifying factors that both contributed to and hindered collaboration. The final project report summarized observations from the site visits and recommendations on how to improve collaboration including changes to training practices, recommendations for utilizing technology, and methods to improve communication.
This project seeks to identify the factors that contribute to, and hinder, effective collaboration between the console and field operators, for both steady state and off-normal operation. This requires an understanding of the competencies required for effective performance. The research team proposes to develop a competency model of effective operator collaborative performance by conducing a series of focus group interviews, individual interviews, and observations. This competency model framework will then be used to develop performance measurement strategies.
• Do we have effective communication between the board and field operators?
• How do separate, centralized control rooms impact this?
• What are the equipment options to accomplish? What are the barriers to collaboration?
• What collaborations likely impact the overall performance of shifts?
• How are emergency situations conveyed to all involved?
Increasing use of central control rooms and increasing span of control result in less face-to-face interaction between the board and field operators. Information exchange is now primarily through electronic means. Are there any issues in board-field collaboration that might negatively impact operator performance, and if so, what needs to be done to address those issues.
An oral and written report of the project will be provided, with recommendations for additional research to create tools and/or training for improved plant operation.